Shipping Policy

Shipping Policy

TURNAROUND TIME

Current TAT: estimated 1 to 2 business days

Turnaround time is the time it takes our small team to pack and ship out orders on average. During usual business hours, TAT is usually 1 to 2 business days, depending on current stock and the order. We ask that customers allow orders with free shipping to wait up to potentially 4 business days, although we try our best to let customers know ahead of time when we are delayed and that timeframe is not typical. Please check this page to check our current TAT when placing an order if you have expectations and needs for urgent order fulfillment.

Turnaround time is affected by sales, when we usually experience an unusually large influx of orders, especially over weekends. While we try our best to prepare for sales, we are almost always working on a delay. We appreciate our customers' understanding and patience, as we are a small team creating handcrafted eliquid and work hard to keep up with demands.

For more information, please see the below section 'TIME FRAME'.

SHIPPING POLICY

Customer Satisfaction is of the utmost importance at Tasty Cloud Vape Co., LLC. We would like to inform all of our customers that our shipping department is closed on weekends (Saturdays and Sundays) and holidays. Any inquiries over the weekend regarding shipping will be answered at the beginning of the week.

1.     All orders placed through this web site must be shipped to the shipping address provided in your invoice

2.     We DO NOT allow will call or pick up of items for online purchases due to security reasons

3.     All limited availability and/or exclusive items are limited to one per person, per household

4.     Multiple orders cannot be combined

5.     No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited

6.     No sales or shipping to minors, or to adults intending to distribute or resell items to minors

7.     All customers are responsible for knowing and following the laws which they reside in

We strive to offer all of our customers the most reliable options for shipping.

Please note we are not currently shipping orders to: Arkansas.

TIME FRAME

All orders will be packaged within 1 to 4 business days from the date you place your order and will be picked up by USPS the following business day, regardless of the shipping option you choose.

Ex. If you place an order Friday and choose Two-Day Shipping, your order will not be processed or picked up by USPS till the following Monday and be delivered to you two business days after. Shipping days/times are only estimates by the courier and are not guaranteed unless expressed by the shipping courier.

Domestic orders can take 1 to 15 business days to reach their intended destination and can be delayed due to weather or other factors that we, Tasty Cloud Vape Co., LLC, CANNOT control. Time frames specified are only estimates from the shipping couriers and are not guaranteed by us, Tasty Cloud Vape Co., LLC.

Weather and other conditions can affect delivery times. Invoices are processed in the order they are received. If there were many orders placed over the weekend, then there could be a possible delay in getting your order out. USPS does not deliver on weekends or major holidays, which may affect final delivery date. 

RESTRICTIONS

Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit.  It is up to the customer to be aware of their laws regarding ordering e-liquid/receiving e-liquid and any other restrictions regarding other vapor related products. It is always the responsibility of the customer to only order what is allowed for you to receive. For further information regarding restricted items, please email us at Tasty Cloud Vape Co., LLC.