All products we sell are sold, “AS-IS”, with no warranties expressed nor implied and cannot be returned or exchanged unless the item received by the customer is determined to be somehow defective or erroneous. Customers must notify us within 48 hours of receiving their defective product in order to start a return process. (receiving of product will be based on your tracking number and the time and day that shows your package was delivered to you). Online purchases must go through our RMA process which is listed below. Should a customer return an item without notifying us first, we will refuse the package upon its delivery for the safety of our staff.
Replacement or compensation for bottled liquids is decided on a case-by-case basis, as taste differs for each individual and how the flavor reflects on their palette.
Some products will have minor flaws and is expected during manufacturing. Small nicks or polishing scratches are common on many of the products other companies sell as well as the ones we sell. The only time we can accept a return or exchange an item is if it is defective or damaged from shipping (meaning parts damaged or crushed due to handling upon delivery). Items damaged due to user error, are never covered under warranty by us, Tasty Cloud Vape Co., LLC.
TO START AN RMA OR RETURN PROCESS, PLEASE FOLLOW THESE DIRECTIONS CAREFULLY
1. Email us your name, order number that is associated with the product you wish to return, item you wish to return, and issues you are experiencing with your product at firstname.lastname@example.org. Please include pictures and be as detailed as possible.
2. We will respond to your inquiry within 24 to 48 hours letting you know if your return has been approved or denied or if further clarification is needed.
3. If your request has been approved, please repackage the item(s) including all original parts, packing material, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST NOT have any damage due to user error or abuse and must not have been used extensively.
4. Include a copy of the original Invoice in the package with your RMA #, and indicate whether you would like to be refunded for the item, or a replacement sent out. (Replacements can only be sent out if a replacement is available)
5. If you do not return the item back to us within 14 days of first notifying us, your RMA will no longer be valid.
6. We will contact you once we receive your return. Should you have any questions during the RMA process, please email us.
7. Replacement item(s) will be mailed back to you once the DOA item(s) have been returned to us, inspected and found to be DOA. However, they must be for the same exact item.
RETURN TIME FRAME
Customers who are asked to return items for RMA issues, return for refund, or replacement, must return items within two weeks (15 days) from the day we approve any RMA, return, or replacement process. Failure to do so, will void your return. Those packages will be sent back to you, or denied for acceptance during delivery.
1. If you are to receive a refund, it will be issued by Tasty Cloud Vape Co., LLC when the returned item has been received in satisfactory and unused condition. Refunds will be processed within 10 business days once we receive the item(s) back from the original customer. Refunds will be applied directly to the method that was used to make the purchase. Refunds will ONLY be given at our discretion.
2. Usually refunds can take up to 5 business days to completely process after the refund has been initiated. If you have any questions regarding our return/refund process, feel free to email us at email@example.com.
We check all information on our website very carefully. However, an occasional error may occur. We reserve the right to correct inaccurate information and are not responsible for typographical errors.